Refund Policy

30-Day Money-Back Guarantee

At Boat-Love, we stand behind the quality of our products. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund.

Return Eligibility

Items Eligible for Return:

  • Unused products in original packaging
  • Products with defects or damage upon arrival
  • Incorrect items shipped

Items NOT Eligible for Return:

  • Products used, installed, or modified
  • Products without original packaging or tags
  • Clearance or final sale items
  • Custom or made-to-order products

Return Process

Step 1: Contact Us

  • Email: boatlovejp@gmail.com
  • Provide: Order number, item(s) to return, reason for return
  • We'll respond within 24-48 hours with return instructions

Step 2: Ship the Item

  • Pack the item securely in original packaging
  • Include all accessories, manuals, and tags
  • Ship to the address provided in our return authorization
  • Keep tracking information for your records

Step 3: Refund Processing

  • We inspect returned items within 3-5 business days of receipt
  • Refunds are issued to the original payment method
  • Processing time: 7-10 business days
  • You'll receive an email confirmation once refund is processed

Return Shipping Costs

Customer Responsibility:

  • Standard returns: Customer pays return shipping
  • Changed mind / wrong size / don't want anymore

Our Responsibility:

  • Defective products: We cover return shipping
  • Wrong item shipped: We cover return shipping
  • Damaged in transit: We cover return shipping

How We Reimburse Shipping:

  • Provide tracking number and receipt
  • We'll refund shipping costs with your product refund

Refund Amount

Full Refund:

  • Product price
  • Original shipping costs (if we're at fault)

Partial Refund:

  • Items returned without original packaging (up to 20% restocking fee)
  • Items with minor damage due to customer use

No Refund:

  • Items not returned within 30 days
  • Items that don't meet return eligibility criteria

Exchanges

We don't offer direct exchanges. To exchange a product: 1. Return the original item for a refund 2. Place a new order for the desired item This ensures faster processing and accurate inventory management.

Damaged or Defective Products

What We Cover:

  • Manufacturing defects
  • Damage during shipping
  • Products that don't match description

Report Damage Within:

  • 7 days of delivery
  • Include photos of damage/defect
  • Include photos of packaging (for shipping damage claims)

Resolution Options:

  1. Full refund
  2. 2. Replacement product (shipped free)
  3. 3. Partial refund if you keep the item

Lost or Stolen Packages

Tracking Shows Delivered:

  • Check with neighbors and building management
  • Contact your local post office or carrier
  • File a claim with the carrier if applicable

We're Not Responsible For:

  • Packages marked as delivered by carrier
  • Theft after delivery
  • Incorrect address provided by customer

Exception:

If signature confirmation was required and not obtained, we may issue a refund or replacement.

Warranty Coverage

Manufacturer Warranties:

  • Many products include manufacturer warranties
  • Contact manufacturer directly for warranty claims
  • We can assist with warranty claim documentation

Our Guarantee:

  • Products free from defects in materials and workmanship
  • Covers manufacturing issues within 30 days
  • Does not cover normal wear and tear or misuse

International Returns

Additional Considerations:

  • Customer responsible for return shipping costs (unless defective)
  • Customer responsible for customs duties/fees on returns
  • Original customs fees are non-refundable
  • May take longer to process (10-15 business days)

Contact Us

Questions about returns or refunds?

  • Email: boatlovejp@gmail.com
  • Response time: 24-48 hours