Shipping Policy

Shipping Overview

We ship high-quality marine products to customers in Australia, Japan, and select international locations. Our goal is to get your order to you quickly and safely.

Processing Time

Order Processing:

  • Orders placed Monday-Friday: Processed within 1-2 business days
  • Orders placed on weekends: Processed on the next business day
  • Custom or special orders: 3-5 business days

What "Processing" Means:

  • Order verification and payment confirmation
  • Picking and packing your items
  • Generating shipping label and tracking number

Shipping Restrictions

We Ship To:

  • Japan

We Do NOT Ship To:

  • Remote or rural areas without regular postal service
  • PO boxes for large items
  • Countries with import restrictions on marine products

Order Tracking

Tracking Information:

  • You'll receive a tracking number via email once your order ships
  • Track your package on the carrier's website

Tracking Updates:

  • May take 24-48 hours to show in carrier system
  • Check spam/junk folder for tracking emails

Shipping Costs

Calculated At Checkout:

  • Based on shipping address
  • Based on package weight and dimensions
  • Based on shipping method selected

International Orders

Customs and Duties:

  • Customer is responsible for all customs duties, taxes, and fees
  • These charges are NOT included in product price or shipping cost
  • Contact your local customs office for estimated charges
  • We cannot predict or control customs fees

Customs Documentation:

  • We complete all required customs forms
  • Products declared at full purchase value
  • We cannot mark items as "gift" or lower value

Customs Delays:

  • Typical processing: 1-5 business days
  • May be longer during peak periods
  • We are not responsible for customs delays

Delivery Issues

Package Not Received:

1. Check tracking status 2. Check with neighbors or building management 3. Contact carrier's local office 4. Contact us if package shows delivered but not received

Damaged During Shipping:

1. Document damage with photos (package and product) 2. Contact us within 7 days of delivery 3. Email photos to: boatlovejp@gmail.com (placeholder - update) 4. We'll arrange replacement or refund

Wrong Address:

  • Verify shipping address before placing order
  • We cannot change address after order is shipped
  • Address correction fees may apply through carrier
  • Customer responsible for packages sent to incorrect address

Holidays & Delays

No Shipping/Processing On:

  • Japanese national holidays
  • Company closure dates (notified in advance)

Potential Delays:

  • Peak seasons (November-December)
  • Natural disasters or severe weather
  • Carrier service disruptions
  • Customs processing during high-volume periods

Large or Bulky Items

Special Handling:

  • Boat covers, large EVA mats may require freight shipping
  • Additional charges may apply
  • Delivery to curb or loading dock (not inside residence)
  • Signature required for delivery

Delivery Appointment:

  • Carrier will contact you to schedule delivery
  • Be available for delivery window
  • If missed, rescheduling fees may apply

Change or Cancel Shipping

Before Order Ships:

  • Contact us immediately: boatlovejp@gmail.com
  • We'll try to modify or cancel (not always possible)

After Order Ships:

  • Cannot cancel shipment
  • Follow return policy once package is received

Contact Us

Questions about shipping?

  • Email: boatlovejp@gmail.com
  • Response time: 24 hours (business days)